Beauty Consultant- Meadowhall

Guerlain Beauty Consultant

Flannels Meadowhall

2.5 days / 18.75 hours per week

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer service :

You put the relationship and the customer experience at the heart of all your actions and you commit to :

• Provide your customers with a unique experience by creating a sincere bond : a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service : active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
• Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal : preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
• Be part of the results of your store's customer satisfaction questionnaire and propose action plans.

Sales Development :

To be a committed and responsible actor within your team and our Maison :

Welcome to a world of exploration!

For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

Renumeration -Benefits

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts Profile

Hard skills :

Soft skills :

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