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Director, Clinical Data Operations

PhastarUnited Kingdom

4 days ago

Job type

Full-time

Part-time

Job description

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THE COMPANY

Phastar is a multiple award-winning global biometric Contract Research Organization (CRO) that is accredited as an outstanding company to work for by Best Companies. We partner with pharmaceutical, biotechnology and medical device organizations to provide the expertise and processes to manage and deliver on time, quality biostatistics, programming, data management and data science services. With offices across the UK, US, Germany, Denmark, Kenya, Australia, India, China and Japan, Phastar is the second largest specialized biometrics provider globally, and the largest in the UK.

Our unique approach to data analysis, “The Phastar Discipline”, has led us to build a reputation for outstanding quality. With this as our core focus, we’re looking for talented individuals who share our passion for quality and technical expertise to join our team.

WHY PHASTAR

Accredited as an outstanding company to work for, Phastar is committed to employee engagement, workplace satisfaction and ensuring a healthy work-life balance. We offer flexible working, part-time hours, involvement in developing company-wide initiatives, structured training and development plans, and a truly supportive, fun and friendly environment.

What’s more, when you join our team, Phastar will plant a tree in your honour, as one of our Environmental, Social and Governance (ESG) initiatives. So, not only would you get your dream job, you’ll also be helping to save the planet!

THE ROLE

The Director, Clinical Data Operations is a senior functional leadership role responsible for overseeing the strategic direction, operational performance, and talent development of the Clinical Data Operations function across multiple countries within a designated region. This role works closely with the Head of Function (HOF) to develop, align, and execute functional strategies, ensuring excellence in customer success, project delivery, workforce planning, and operational compliance.

This role serves as a strategic partner to senior leadership, playing a key role in driving functional alignment across regions, supporting business growth, championing change initiatives, and developing future leaders. The role embodies Phastar’s core values of Excellence, Integrity, Collaboration, Passion, and Innovation, ensuring high-quality deliverables, customer satisfaction, talent development, and continuous process improvement.

Responsibilities

Serve as the first line functional escalation for Engagement Managers for customer challenges, working proactively to troubleshoot issues, identify root causes, and implement effective resolutions
Monitor customer health across the region, ensuring proactive engagement and value delivery
Lead initiatives to enhance customer satisfaction, aligning with RFT quality goals and operational excellence frameworks
Implement preventive measures to mitigate risks and maintain operational and delivery stability
Support regional account development, particularly with complex or strategic customers, ensuring delivery excellence and customer retention
Collaborate with the HOF to develop, execute, and oversee regional functional strategies, ensuring alignment with the company's broader objectives
Own and drive regional KPIs (e.g., utilization, Right First Time (RFT) quality, QA compliance), collaborating closely with other Regional Directors across Operations to proactively identify areas for improvement, share best practices, and drive functional and cross-functional enhancements
Oversee execution of regional strategic goals, acting as a key partner to senior leadership to champion initiatives that drive business growth, operational efficiency, and innovation
Represent the function at leadership forums, driving cross-functional alignment and advocating for functional needs
Provide oversight and governance of complex, high-risk, or critical deliverables to ensure quality, timeliness, and customer satisfaction
Partner with Customer Success, Commercial, and the wider Operations Team to support large or complex opportunities, including new business development and resolution of escalations when needed
Promote adherence to company processes, SOPs, policies, and governance frameworks in partnership with QA and Process Excellence teams
Monitor and drive resource utilization and capacity management, ensuring optimal deployment to meet financial targets
Drive Open Air compliance for workforce planning, resourcing, forecasting, and financial tracking, ensuring integrity of reporting and alignment with customer and business needs
Champion continuous process optimization, including SOP development, CAPA processes, and functional best practice alignment

Qualifications

Degree Biometrics, Computer Science, Biostatistics, Data Science, or a related field

Experience in clinical research, or related data solution areas, with leadership experience across multi-country operations

Proven track record managing people, projects and functional areas to achieve operational excellence

Experience working with cross-functional teams (including QA, HR, and Customer Success) and in matrixed organizations

Proficiency in key systems (QMS, ERP) and understanding of clinical development regulations and best practices

Strong stakeholder engagement and communication skills, with the ability to build credibility at all organizational levels

APPLY NOW

With the world’s eyes focused on clinical trial data, this is a fantastic time to join an award-winning specialized biometric CRO that is renowned for its technical expertise, outstanding quality and cutting-edge data science techniques. We offer flexible working, part-time hours, structured training and development plans, continuous learning opportunities, and a competitive salary and benefits package. We’re committed to ensuring our employees achieve a healthy work-life balance, within a supportive, fun and friendly working environment.

Should you feel that you have the right skill set and motivations for this position, please apply!

Phastar is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.

Important notice to Employment businesses / Agencies

Phastar does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site. All employment businesses / agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

Seniority level

Director

Employment type

Full-time

Job function

Science and Information Technology

Industries

Research Services, Pharmaceutical Manufacturing, and Biotechnology Research

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Clinical Director • United Kingdom