Senior Trainer

Stoke-on-Trent, United Kingdom | Posted on 27 / 07 / 2024

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our Online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. With a 0% commission model and using the latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.

We are in hyper-growth mode right now and working very hard to support restaurant partners who need orders without giving away all their profits. Our products speak for themselves and with 20,000 restaurant partners across three continents already, our aim is to double that to 40,000.

Job Description

Develop and deliver technical training programs for internal teams to attain First contact resolution on calls.

Create training materials, including manuals, presentations, and online resources, to support training programs.

Customize training content to meet the specific needs and requirements of different audiences.

Conduct training sessions in-person and virtually, ensuring engagement and interaction with participants.

Assess training effectiveness and continuously improve training programs based on feedback and performance evaluations.

Collaborate with internal teams to identify training needs and develop training strategies to address them.

Stay updated on industry trends and advancements in technology to incorporate relevant information into training programs.

Provide technical support and guidance to trainees during and after training sessions.

Maintain accurate records of training activities, attendance, and participant feedback.

Requirements

Proven experience working as a Technical Trainer or similar role, preferably in the software industry.

In-depth knowledge of SaaS technology and software development processes.

Excellent communication and presentation skills, with the ability to explain technical concepts in a clear and understandable manner.

Strong interpersonal skills and the ability to build positive relationships with trainees and stakeholders.

Experience developing training materials and resources, including manuals, presentations, and online modules.

Proficiency in using training tools and platforms, such as learning management systems (LMS) and virtual training software.

Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Willingness to travel occasionally for training sessions as required.

Benefits include :

• 33 days holidays (inclusive of Bank Holidays).
• 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
• Holiday exchange - Buy up to 5 days holiday per year.
• Employee Assistance Programme.
• Wellness Scheme.
• Discounted Cancer Screening.
• Discount Hub.
• Cycle to Work Scheme.
• Gym Membership - Contribution of up to £30 per month.
• Will Writing Service.
• Mobile or Tech Salary Sacrifice Scheme.
• Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.

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