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Account Director Client Services • London •

Account Director Client Services • London •

20.20 LimitedLondon, England, United Kingdom
26 days ago
Job type
  • Full-time
Job description

About Us

20.20 is a home for culturally-curious minds – an agency for people who want to set the bar in brand experience - providing expert counsel for progressive clients.

You will take a key position in our business predominantly managing your own accounts and projects at a senior level, working closely with the creative and strategy teams.

Whilst this is not a new business role, we would love you to bring your enthusiasm and expertise to input into proposals and help the management team shape new business pitches.

This is a relationship and commercially focused role responsible for organic client development and new client growth.

Your Role

Your role will be to develop effective strategic partnerships, delivering successful projects and long-term growth for the client business and for 20.20.

Aligning to 20.20 values, you will build trust with our clients through integrity, honesty, and making genuine human connections.

  • Nurture existing client relationships and ensure projects are delivered to excellent standards, on time, on budget
  • Understand client sector, brand and business objectives
  • Be the champion of your clients’ business within the 20.20 to ensure their objectives are delivered
  • Prepare, present and negotiate client estimates, proposals and tenders
  • Financial management of accounts including 3rd party negotiations and bought-in-cost estimates, expenses and invoicing
  • Lead the internal project teams alongside Creative / Strategic / Business Director leads
  • Daily project management from brief to team planning, execution and delivery
  • Nurture growth by identifying new opportunities within the client’s project team and potential new clients within their business
  • Support the new business team in winning new clients through proposal writing, cost estimates, leading pitches and attending new business meetings when needed
  • Work with Managing Director on driving the commercials – budgeting, forecasting, commercial management

Salary Expectations :

55,000 to £65,000based on experience

Our dream candidate would be someone with :

  • Relevant sector experience particularly in hospitality, sport & entertainment venues, and retail experiences. You should have a good knowledge of working in the brand / experience space
  • Experience in both interior and brand design processes
  • An understanding of strategy, specifically translating strategic drivers into creative executions
  • Strength and attention to detail in daily project management tasks, from planning, resourcing, shaping content and leading teams
  • Commercial astuteness with clear examples of winning, retaining and building client loyalty and delivering business revenue growth
  • Ability to deliver exceptional client service
  • Experience working with C-Suite / Senior Management client levels, as well as implementation partners
  • Strong communication skills, written and verbal, and success leading, retaining and growing accounts
  • A pro-active approach, with the prefect balance of being autonomous and an integrated team player
  • A genuine passion for the design process and an understanding and desire for quality output, always
  • Emotional intelligence and empathy – toward our clients and our team
  • Experience in digital is a bonus
  • 20.20 are a team who don’t enjoy big egos, or personal agendas. Our team are truly open and collaborative, and we are looking for an individual who will fit right in…

    • If this sounds like your kind of place, we’d love to chat.

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    Client Director • London, England, United Kingdom