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Director, Customer Risk Management

Director, Customer Risk Management

MasterCardLondon, England, United Kingdom
27 days ago
Job type
  • Full-time
Job description

Job Title :

Director, Customer Risk Management

Overview :

We are currently looking for a Director, reporting to the Head of Customer Risk Management (CRM) for Europe. The role is based in London, U.K., or Waterloo, Belgium.

Mastercard has over $70B credit exposure to its customers and other counterparties worldwide, making the CRM role a key part of its evolving and rapidly growing business model. The CRM team is a vital component of the broader Strategy & Operations organization, supporting and driving Mastercard’s success. The strategic nature of this exposure requires engagement with senior management, Mastercard’s sales and product organizations, as well as our customers. This role offers great opportunities for career growth within Mastercard.

This position is on the first line of defense, with key responsibilities including :

  • Developing CRM strategy and roadmaps for the assigned portfolio
  • Customer credit analysis and underwriting
  • Formulating risk mitigation strategies
  • Creating risk management solutions for new products
  • Engaging with regulators within the region

Role :

The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed according to Mastercard’s policies, procedures, and risk appetite. Responsibilities include, but are not limited to :

  • Owning all CRM-related matters for the assigned portfolio
  • Performing customer credit risk underwriting and presenting analyses to senior management for approval
  • Leading the development of risk mitigants with account managers and customers
  • Designing and implementing innovative risk management approaches for diverse business models
  • Leading cross-functional teams to develop new risk management solutions, including for emerging areas like crypto
  • Influencing credit policy and standards; developing CRM procedures
  • Building strong relationships with sales and product teams
  • Conducting credit considerations during new customer onboarding
  • Managing impacts of customer failures, including portfolio transfers and license terminations
  • Performing portfolio reviews and risk screening using early warning indicators
  • Reporting regional exposure and risks to senior management
  • Partnering with CRM Center of Excellence for continuous exposure monitoring
  • Collaborating with Regulatory Affairs to engage regional regulators
  • Working with Treasury and Settlement Operations to improve processes

    • All About You :

  • Graduate degree in business or equivalent
  • Experience in credit risk assessment, financial statement analysis, and management; banking sector knowledge and European payments regulation experience are strong pluses
  • Commercial mindset balancing risk and reward
  • Strong analytical, problem-solving, negotiation, and influencing skills
  • Leadership ability to manage diverse, high-performing teams and cross-functional projects
  • Resilience and decision-making skills in crisis situations
  • Excellent written and verbal communication skills in English

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    Director Risk • London, England, United Kingdom