Claims Assessor

Now Hiring : Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

Location : Manchester or London (on-site, 5 days / week) 🕒 Start Date : ASAP 💼 Positions Available : 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division . This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

The Role : You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

Key Responsibilities :

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

What We're Looking For :

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