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Field Service Technician

Field Service Technician

Barry-WehmillerUnited Kingdom
13 days ago
Job type
  • Full-time
Job description

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The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment. Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant.

Essential Functions :

  • Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
  • Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
  • Perform routine and / or emergency breakdown mechanical / electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
  • Assist installation coordinator with pre / post installation meetings and audits at customer facility and assessing manpower needs.
  • Report quality issues and take corrective action to prevent reoccurrence.
  • Act as liaison between customer and company; maintain positive relationships with customers.
  • Prepare and submit reports as required.
  • Provide leadership, coaching and mentoring to less experienced personnel.
  • Work in a team of field service team members, contractors and / or customer personnel through the project stages.
  • Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
  • Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
  • Perform other duties as assigned.

Education & Experience :

  • An associate degree in Electro-Mechanical Technology or a related field is required.
  • B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.

    • Knowledge, Skills & Abilities :

  • A strong mechanical and / or electrical skill set is required to complete a variety of work in this position.
  • Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
  • Knowledge of control systems e.g. Rockwell, Siemens PLC is highly recommended, along with a background in machine process control.
  • Ability to travel at least 50% of the time.

    • Competences :

  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates – Building partnerships and collaborating with others to meet shared objectives.
  • Decision Quality – Making good and timely decisions that keep the organization moving forward.
  • Manages Ambiguity – Operating effectively, even when things are not certain, or the way forward is not clear.

    • Work Environment / Physical Demands :

  • Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time
  • Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally
  • Walk, stand or otherwise move about continuously
  • Exposure to typical machine shop physical hazards which may require respiratory protection
  • Typically sits, grasps items and performs keyboarding for occasional operation of a computer

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    Field Service Technician • United Kingdom