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Customer Advisor

US NetworkBurnley, England, United Kingdom

8 days ago

Job type

Full-time

Part-time

Temporary

Job description

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We are seeking an enthusiastic and astute individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone passionate about delivering exceptional customer service and interested in working with a respected, within the textiles and interiors industry.

As a Customer Service Advisor, you will provide expert support across a diverse product range, ensuring a best-in-class experience for both UK and international clients. If you enjoy working in a dynamic, collaborative environment and are committed to customer satisfaction, this role offers both personal growth and the chance to contribute meaningfully to business success.

Key Responsibilities

Engage with clients via phone, email, and online channels, delivering friendly, responsive, and professional service for all enquiries.
Offer in-depth product knowledge related to luxury textiles, interior design solutions, and curated collections.
Guide customers through the order process, product selection, sampling, and after-sales support.
Proactively resolve queries or concerns to ensure a seamless experience from initial enquiry through to delivery.
Work collaboratively with sales, marketing, and logistics teams to meet client needs efficiently.
Maintain accurate customer records and update CRM systems with relevant information.
Assist with the coordination of marketing initiatives, sample distribution, and client events.
Meet and exceed individual and team performance targets and KPIs.
Stay informed about industry trends, competitor activity, and evolving product lines.
Support the wider team on ad hoc projects and communicate regularly with field-based sales representatives.

Essential Skills And Experience

Previous experience in a customer service or sales support role, ideally in a design, interiors, or specialist product environment.

Ability to develop expert knowledge of products and commit to ongoing learning.

Strong problem-solving skills and a proactive, independent approach to tasks.

Excellent attention to detail.

Clear, professional communication skillsboth written and verbal.

Computer literacy, including Microsoft Office, and the ability to learn CRM / order systems.

Ability to work collaboratively in a diverse and inclusive team environment.

Personal Qualities for Success

Genuinely passionate about delivering outstanding customer service and building lasting client relationships.

Supportive team player with a collaborative mindset.

Respectful, inclusive, and professional in communication and behaviour.

Detail-focused with a strong sense of pride in quality and presentation.

Why Join Us?

Be part of a forward-thinking company serving the global interiors market.

Work in a supportive, innovation-led team environment.

Enjoy a modern office and showroom space with convenient on-site parking.

Competitive salary with performance-related incentives and opportunities for growth.

Ready to Apply?

If you're driven to deliver exceptional customer experiences and excited to work in a design-focused industry, wed love to hear from you.

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Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services

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Customer Advisor • Burnley, England, United Kingdom