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Customer Service Administrator - Pensions

Customer Service Administrator - Pensions

Scottish Friendly AssuranceGlasgow, United Kingdom
29 days ago
Job type
  • Full-time
  • Permanent
Job description

Customer Service Administrator - PensionsDo you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

About the role

The role will focus on processing and administering all legacy pension plans and Scottish Friendly's book of annuity business in line with legalisation, regulations and Scottish Friendly processes and procedures.

Key responsibilities

  • Ensuring accurate and timely processing.
  • Working as part of a team to ensure delivery of key development tasks.
  • Providing a source of product knowledge for other departments.
  • Engaging with colleagues across the business to elicit requirements for new and existing projects.
  • Managing multiple tasks and meeting deadlines.
  • Accurate attention to detail.

Qualifications and skills

  • Knowledge of pension schemes.
  • Experience running payroll.
  • Experience administering annuity policies.
  • Technical knowledge in Pension & Annuity rules and regulatory requirements.
  • Customer Service skills.
  • Enjoys working in a changing environment on new tasks.
  • Can manage personal workload.
  • Isfortable challenging and enhancing current processes as well as develop new processes.
  • Ability to examine information or a situation in detail identifying key information.

    • Scottish Friendly Values

    We would like you to demonstrate the Scottish Friendly values in your role :

    WE'RE IN THIS TOGETHER

  • We collaborate and value each other's opinion
  • We're a small team with a big impact
  • We support each other to thrive and grow

    • WE CARE ABOUT OUR CUSTOMERS

  • Our customers are at the heart of everything we do
  • We'remitted to doing the right things for our customers
  • We listen to and learn from our customers

    • WE KEEP MOVING FORWARD

  • We always see change as an opportunity
  • Our progress is based on careful management of our risks
  • We have the courage to test new ideas and learn from them

    • With assets under management of over £5bn and more than 700,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.

    We support life inside and outside work, offering :

    Recognition awards : Win exciting prizes, including one weeks' annual leave plus £3,000 spending money.

    Refer-a-friend scheme : Earn rewards for bringing talented friends to our team.

    Annual Leave : 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.

    Supporting the future : 10% employer pension contribution, 4 x group life cover.

    Getting around : Access to cycle-to-work schemes, Electric Vehicle scheme

  • and travel loans.

    • Wellbeing : 24 / 7 GP access, EAP, Private Healthcare, and free legal / financial advice a variety of savings at top high street and online retailers.

    Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.

    We aremitted to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any amodations during the application process, please don't hesitate to let us know. Job ID 3f4296fe-983a-4cfa-a26d-197c16343860

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    Customer Service Administrator • Glasgow, United Kingdom