ICT Support Analyst

ICT Support Analyst (Ref : 219373)

Band 5 (£33,247 - £41,424)

Permanent Contract

Full Time : 37 Hours per week

Edinburgh / Glasgow : More Information Below

The purpose of Healthcare Improvement Scotland (HIS) is to enable the people of Scotland to experience the best quality of health and social care. We are the national health board with responsibility for driving improvement in the safety and quality of health and social care for all people in Scotland.

We have set out an ambitious and exciting Digital work programme for 2025 / 26 focused on our Information and Communication Technology (ICT) architecture, digital transformation and our staff capacity and capability. This is an exciting time to join the Digital Services Group (DSG) and support us in achieving our future vision.

We are looking for an ICT Support Analyst to join our small, but highly talented and growing team to provide first and second line ICT support.

Do you thrive solving technical problems with laptops, mobile phones, tablets, the evergreen M365 / Office365 environment and bespoke software?

• Would you enjoy working in a small, multi-disciplinary team providing all the ICT support across a diverse organisation?
• Do you want to play a key role in the development, installation, testing and maintenance of all software information systems, desktop PCs, laptops, mobile phones, tablets and other IT solutions in use?
• Do you enjoy working at pace and being adaptive to an ever-changing environment?
• Working in the ICT Team in DSG, you will have the opportunity to provide expert ICT support to a diverse, multi-disciplinary healthcare organisation located across Scotland.
• Does this sound like you?

What we like to see

ICT Support Analysts offer a broad range of skills and experience, if you can offer some or all of these, we would like you to apply :

Benefits Which Matter

You can enjoy an extensive range of NHS benefits including :

Diversity and Inclusion

Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.

We are focused on hiring the very best talent available and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. As a Disability Confident employer, we will be happy to discuss any reasonable adjustments candidates may require to support them in the application process.

Location

Although our staff currently work in a hybrid manner between home and office, as this is an ICT support role, there is a requirement to attend our Edinburgh office on a weekly basis and occasionally travel to Glasgow and our data centre in Livingston.

Closing Date : Sunday 13th July at midnight

Interviews are expected to take place on 12th / 13th August.