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Customer Service Representative

Customer Service Representative

ZipRecruiterNewcastle upon Tyne, England, United Kingdom
30+ days ago
Job type
  • Permanent
Job description

Job Description

The Rewards and Benefits on offer :

  • Incredibly friendly team working environment
  • An excellent Pension scheme
  • Annual bonus scheme
  • Virtual GP Service
  • Great maternity / paternity leave
  • Great holiday entitlement
  • Training and Development opportunities
  • Opportunity for working from home after probation
  • Easily Accessible offices
  • Immediate Start Date
  • The opportunity to secure a permanent contract from day one!

MTrec’s New job opportunity : MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service oriented individuals who are looking for a long-term permanent job opportunity.

The job you will be doing :

  • Answering inbound calls from callers
  • Ensuring a consistently positive and engaging customer experience
  • Educating customers on the products and service on offer
  • Engaging with customers across a range of communication channels
  • Applying your own judgement to appropriately address and resolve customer queries
  • Listening to customers' personal circumstances to understand their requirements and provide personalised solutions

    • About you :

  • Customer Service experience is essential
  • You may have worked in a contact centre or office-based customer service operation previously; if you have worked in retail, hospitality, leisure, or travel, we would ideally be looking for some experience in a team leader or supervisory level
  • A passion for delivering an excellent customer experience and finding the best outcome for customers
  • Excellent written and verbal communication abilities, listening, and empathy skills
  • Comfortable with technology and the ability to use Microsoft Office

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    Customer Service Representative • Newcastle upon Tyne, England, United Kingdom