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Commodities Client Service Account Manager Vice President

Commodities Client Service Account Manager Vice President

JPMorganChaseLondon, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

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Job Description

Are you experienced in client services and have a passion for leadership? Then you found the right position for you!

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for servicing Core and Structured Trade Finance products. You will use in-depth product knowledge to resolve challenging client-facing issues during the product lifecycle.

Job Responsibilities

  • Manage the lifecycle of transactions after sale.
  • Build relationships with the client segment, internal operations, middle and front office colleagues.
  • Track client transactions through operational steps and liaise with internal parties for smooth handling and quick turnaround.
  • Provide client reporting to enhance their experience, including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions.
  • Support operational workflow to resolve refusals, disputes, and problematic transactions.
  • Record all client interactions in the case management system (e.g., calls, meetings, issues, proactive communications).
  • Escalate client concerns and issues to sales via secure communication channels.
  • Understand the commodity products lifecycle from front to back and serve as the "go-to" person within the team.
  • Partner with Trade Sales as a trusted advisor to enable new business and solutions.
  • Collaborate with client service, operations, compliance teams, and other regions to standardize processes and improve consistency.
  • Communicate with clients to resolve immediate issues on live transactions and understand their long-term needs to inform business decisions.

Required Qualifications, Capabilities, and Skills

  • In-depth knowledge of LC / SBLC mechanisms for commodity products.
  • Strong understanding of the oil & gas and commodities industries.
  • Familiarity with key market practices in the sector.
  • Ability to explain LC requirements to internal stakeholders, assessing risks and mitigants.
  • Ability to work within tight deadlines.
  • Strong interpersonal skills and ability to work collaboratively at various organizational levels.
  • Proven leadership skills and performance under pressure.
  • Focus on client satisfaction and building excellent relationships.

    • Preferred Qualifications, Capabilities, and Skills

  • Trade finance commodity expertise.
  • Excellent planning and organizational skills.
  • Comfortable working within tight deadlines.
  • Strong interpersonal skills for effective collaboration.
  • Ability to develop and mobilize internal networks and resources.
  • Proficiency in managing multiple systems.
  • Additional European language skills (preferred).

    • About Us

    J.P. Morgan is a global leader in financial services, providing strategic advice and products worldwide. We value diversity and inclusion, and are committed to equal opportunity employment.

    About The Team

    Our Commercial & Investment Bank provides banking, markets, securities services, and payments across more than 100 countries, offering strategic advice, capital raising, risk management, and liquidity management.

    Additional Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other

    • J-18808-Ljbffr

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