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Operations Manager

Operations Manager

The Trafford CentreTrafford Park, England, United Kingdom
22 days ago
Job type
  • Full-time
  • Permanent
Job description

Operations Manager (Environmental Services)

Location : The Trafford Centre, Manchester

Salary : up to £50,000

Type : Full-time & Permanent

Hours : Includes 1 in 4 weekends (duty management)

The Opportunity…

Savills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre – one of the UK’s leading retail and leisure destinations.

This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission : elevate service standards, modernise practices, and drive change.

What You'll Be Doing…

  • Leading day-to-day operations of environmental services across the centre
  • You’ll be able to influence the guest experience through sounds, scent, innovation and out of the box thinking
  • Managing 4 Team Managers (2 day, 2 night) and 110+ cleaning team members
  • Driving innovation, efficiency, and cleanliness standards
  • Reviewing and optimising cleaning schedules, equipment usage, and waste processes
  • Developing the team through coaching, feedback, and succession planning
  • Working closely with internal departments (HR, Ops, Centre Director) and external stakeholders
  • Owning key KPIs around quality, performance, and customer satisfaction
  • Supporting cultural transformation and embedding a “people-first” mindset

About You…

Must-have experience :

  • Proven experience managing large teams in cleaning, facilities, or service-driven sectors
  • Implementation of ‘out the box’ thinking and a strong background in driving customer experience
  • Strong understanding of cleaning operations, systems, and equipment
  • Inspirational leadership – a motivator who gets the best from long-standing teams
  • Excellent stakeholder communication and the ability to influence positive change
  • Process-driven, commercially aware, and a natural problem-solver

    • Desirable :

  • Experience in high-footfall environments (retail, leisure, hospitality, etc.)
  • IOSH / NEBOSH or willingness to undertake training
  • Familiarity with unionised environments and team performance frameworks

    • Why Join Us?

  • Impact from Day 1 – play a leading role in one of the UK’s most iconic retail destinations
  • Progression and growth – with clear pathways across the Savills portfolio
  • Positive change – be part of a leadership team driving transformation
  • Team culture – direct, collaborative, and mission-driven

    • How Do I Apply?

    Send your CV to alex@andersenjames.com or call on 07458 142 899

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    Operation Manager • Trafford Park, England, United Kingdom