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Concierge

Concierge

Marriott Hotels ResortsLondon, England, UK
21 days ago
Job type
  • Full-time
Job description

Description

Position Summary

As a Concierge at St. Pancras London you will be first and last point of contact for our guests being an influencer on the latest things to do locally and in London. You will provide access to guests requests and go the extra mile to ensure a WOW moment where every guests interaction is customized.

There is no such thing as no when it comes to a guest request- do what you need to do to meet request (engage with other colleagues departments expertise) or at the very least find alternatives to present back to the guest when all other options are exhausted. Continually expand your knowledge of local attractions popular culture and consumer brands relevant for our guests and share this knowledge with your colleagues to be on the know of the latest news / events. Create and maintain your network attending Concierge events (new musicals restaurants new exhibitions)

Youll need to know your stuff :

  • Continually expand knowledge of local attractions popular culture and consumer brands relevant for hotel guests and share this knowledge with other ambassadors.
  • Research the local area to stay up to date on unique attributes happenings and offerings so that you are prepared to provide specific recommendations for guests.
  • Build and use personal and professional resources to offer unique recommendations.
  • Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
  • Build / contribute to the database of attractions and recommendations to build expertise across the property and the Navigator program in genera

Youll be expected to deliver on the following :

  • Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
  • Engage guests in conversation regarding their stay property services and area attractions / offerings.
  • Anticipate guests needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Use cues to surprise and delight guests customizing experiences and offering them information based on what you learn about them.
  • Address guests service needs in a professional positive and timely manner.
  • Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
  • Assist other ambassadors to ensure proper coverage and prompt guest service

    • Perks you deserve :

  • Free Access to the Gym and spa.
  • Free meals at work
  • Free uniform & dry-cleaning service.
  • Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
  • Discount of 50% in any of the St Pancras outlets.
  • Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
  • Travel Loan.
  • 20 days holiday increasing with service.
  • Annual Performance Review pay.
  • Cycle to work scheme.
  • Pension & Life Assurance.
  • Employee Assistant Program.
  • Comprehensive Training and Development program.
  • Awards and recognition celebrations and many more.

    • Do you want to be part of a team of talented people passionate about creating extraordinary experiences in Londons most iconic hotel Then we look forward to receiving your application

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Concierge • London, England, UK