This job offer is not available in your country.

Innovation Manager

TieTalentClydebank, Scotland, United Kingdom

5 days ago

Job type

Full-time

Job description

4 days ago Be among the first 25 applicants

About

Job Title : Innovation Programme Manager (Dedicated)

Location : Glasgow

Job Type : Full-Time

About the Role : We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and agent journey, enhancing operational efficiency across the organization. The ideal candidate will have strong analytical skills, a passion for continuous improvement, and a deep understanding of emerging AI trends. This person will be heavily involved in the day to day operations ensuring that there are no boundaries between the essential teams that are necessary to ensure success.

Key Responsibilities

Lead Innovation Projects : Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences.
AI Integration : Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization.
Customer and Agent Journey Optimization : Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions.
Cross-Functional Collaboration : Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes.
Stakeholder Management : Engage with internal and external stakeholders to ensure alignment of goals, expectations, and deliverables.
Trend Monitoring : Stay up to date on the latest industry trends and AI advancements, and proactively integrate relevant technologies into the organization's strategies.
Data-Driven Decision Making : Leverage analytics and data insights to assess project performance, drive continuous improvement, and inform strategy adjustments.
Team Leadership : Lead and inspire cross-functional teams, ensuring collaboration, accountability, and the achievement of key objectives.

Qualifications

Proven experience in leading innovation projects or similar roles, ideally with a focus on customer and agent experiences.

Strong background in implementing AI solutions and a deep understanding of AI applications in business.

Excellent analytical skills with the ability to leverage data for strategic decision-making.

Demonstrated ability to manage multiple teams, foster collaboration, and pull the right people from across the organization to achieve goals.

Proven experience in managing stakeholders at various levels of the organization.

Up to date with the latest AI and technology trends, particularly those impacting customer experience and operational efficiency.

Strong communication and leadership skills.

Nice-to-have skills

Artificial Intelligence

Cross-functional Collaboration

Clydebank, Scotland

Work experience

General Project Management

Product Owner / Product Manager

Languages

English

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Glasgow, Scotland, United Kingdom 3 hours ago

Glasgow, Scotland, United Kingdom 1 week ago

Business Development Manager - Mobile / Telecoms

Glasgow, Scotland, United Kingdom 1 week ago

Assistant Production Manager- Dayshift and Nightshift

Airdrie, Scotland, United Kingdom 3 weeks ago

Assistant Production Manager- Dayshift and Nightshift

Airdrie, Scotland, United Kingdom 6 days ago

Uddingston, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 1 week ago

Business Development Manager - Mobile / Telecoms

FLOOR MANAGER (40 hours, Buchanan Galleries TEEN)

Glasgow, Scotland, United Kingdom 2 weeks ago

Technical Packaging Lead – Innovation, Brand Change & Transformation

Glasgow, Scotland, United Kingdom 16 hours ago

Paisley, Scotland, United Kingdom 2 weeks ago

East Kilbride, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 6 days ago

Operations Lead, Sustainability, Policy and Compliance (SP&C)

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 3 days ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Airdrie, Scotland, United Kingdom 6 days ago

Airdrie, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Cambuslang, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Uddingston, Scotland, United Kingdom 5 days ago

Cambuslang, Scotland, United Kingdom 1 week ago

Motherwell, Scotland, United Kingdom 5 days ago

Glasgow City, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 4 days ago

Employment Tax Manager - London / Manchester / Scotland / Birmingham

Glasgow, Scotland, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Innovation Manager • Clydebank, Scotland, United Kingdom