Operations Director

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have an exciting opportunity for an Operations Director to join Active Care Group.

In this role you will provide strategic leadership and operational oversight for a group of services within your designated region or division.

Reporting directly to the Managing Director, you will be accountable for service excellence across clinical and operational quality, regulatory compliance, financial performance, workforce leadership, and cultural development. You will manage and coach a group of Registered Managers, ensuring their services deliver outstanding person-centred care, sustained occupancy, and a high-performing, values-led workforce.

What you'll be doing :

• Ensure each service is led by a suitably experienced and appropriate Registered Manager who maintains active registration with the relevant regulatory body, where appropriate (such as CQC, Care Inspectorate or Ofsted). Ensure compliance with regulatory standards and timely submission of required notifications to regulatory bodies and external agencies.
• Ensure the Registered Managers are always inspection ready, focusing on fanatical attention to detail (FAD) and that when rated nothing less than perfection is acceptable.
• Responsible for maintaining up to date knowledge of all ACG Standard Operating Procedures (SOP) and ensure that all processes are adhered to and regularly monitored to ensure compliance.
• Use PowerBI reports and all available quality data to carry out regular meetings with the team and identify areas of improvement always looking for new and improved ways of working as well as celebrating when progress is made.
• Conduct regular sites visits to assess quality, verify data accuracy from service reports, PowerBI analytics, and qualitative insights, ensuring alignment with operational realities. Implement necessary corrective actions as required.

What you'll have :

Experience :

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.

What to look forward to :

J-18808-Ljbffr