Senior Solution Architect

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Role Overview : The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems.

Key Responsibilities :

• Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs.
• Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives.
• Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions.
• Act as a key communicator for senior stakeholder management, including C-level executive briefings and board-sponsored projects.
• Develop and maintain a deep network within SAP, leveraging relationships across product and consulting teams to enhance solution delivery.
• Oversee multiple engagements simultaneously, working with up to 10 VAT teams across EMEA to ensure project success.

Required Skills and Experience :

Preferred Qualifications :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.