Helpdesk Coordinator

Job Title : Helpdesk Coordinator Location : Paisley Employment Type : Full-time, Permanent Salary : £29,000 to £32,000pa Overview FM Search & Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment. Key Responsibilities

• Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers.
• Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system.
• Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion.
• Keep clients updated on the progress of open jobs, ensuring excellent communication throughout.
• Produce and update reports for management as required.
• Assist with general administration duties including filing, data entry, and invoicing support.
• Support the wider team in ensuring compliance with client SLAs and KPIs. Candidate Requirements
• Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field).
• Confident communicator with strong telephone and email skills.
• Good organisational...