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Sales Associate

Sales Associate

GetRecruited UK LtdLondon, England, United Kingdom
5 days ago
Job type
  • Full-time
Job description

LUXURY SALES ASSOCIATE

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY :

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE :

  • Manage and resolve customer service tickets via Gorgias (email, chat, and social)
  • Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
  • Follow up on abandoned carts via email, phone and live chat.
  • Provide thoughtful, helpful guidance to convert interest into purchases.
  • Maintain deep knowledge of our product range to help customers make informed choices.
  • Ensure a warm, friendly and brand-appropriate tone of voice at all times.
  • Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON :

  • 2+ years in a customer service, customer care, or retail sales role.
  • Ecommerce experience preferred (especially using Shopify and / or Gorgias)
  • Comfortable with soft-selling and nurturing customer relationships (no targets)
  • A team player with a proactive, can-do attitude.
  • Excellent written and verbal communication.
  • Interest in fashion is a bonus.

    • Get Recruited is acting as an Employment Agency in relation to this vacancy.

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    Sales Associate • London, England, United Kingdom