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Personal Shopper

Personal Shopper

Harvey NicholsLeeds, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Do you keep up to date with luxury fashion?

Do you love being an ambassador for luxury brands?

Do you have experience working as a personal shopper or stylist?

If so, we would like to get to know you!

Luxury department store Harvey Nichols is looking for a Personal Shopper to join our team in Leeds. We aim to deliver the best personal shopping experience in the luxury market, both in-store and digitally. Develop and cultivate relationships with our most valued customers, creating loyalty and driving profitable sales through exceptional customer service and expertise in luxury fashion and lifestyle.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We support your journey and career growth with us. Additionally, you will have access to benefits such as :

  • Up to 40% off fashion
  • Up to 40% off hospitality, foodmarket, and hampers
  • 30% off beauty, perfumery, wine, and spirits
  • Clothing allowance
  • Competitive commission scheme

You will also have access to charity days, a season ticket / bike loan, learning and development opportunities, our Employee Assistance Program - Retail Trust, recognition schemes, and the chance to join employee groups like Wellbeing, Diversity & Inclusion, and Sustainability. These are just some reasons people join and stay!

About the role…

Work with autonomy and take an entrepreneurial approach to managing your private client books. We encourage a holistic, personalized relationship with clients, ensuring the service is tailored to their needs.

Through excellent service and engagement, you will exceed your personal sales targets, company sales targets, and client retention KPIs.

What you will be doing...

  • Build Harvey Nichols' Personal Shopping client base by establishing and nurturing relationships, re-engaging with former clients, and introducing new clients to our service. Focus on both local and global clients to meet their unique needs.
  • Organize and host engagement activities such as private shopping appointments, store visits, brand events, and meals.
  • Provide expert advice across all product categories and sales channels, collaborating with retail and DC teams to ensure a seamless shopping experience. Communicate new CRM or Loyalty activations to clients.
  • Maximize your sales and your clients' engagement with Harvey Nichols, focusing on protecting margins and growing year on year.
  • Maintain client data responsibly, ensuring compliance with data handling policies using Harvey Nichols' systems.
  • Host appointments with prospective clients, follow up appropriately, and support marketing initiatives by providing client feedback.
  • Represent Personal Shopping at external events, including guest speaking, pop-up sales, and clienteling, acting as a Brand Ambassador.
  • Manage stock movement efficiently to maximize sales and maintain department organization.
  • Flexibility is required; you will work weekends and evenings.

    • Skills and experience needed...

  • Previous experience as a Personal Shopper or Stylist
  • Extensive knowledge of current fashion and beauty trends in women’s and men’s categories
  • Proficiency with technology
  • Strong organizational skills

    • Is this you..

  • Sales-driven attitude
  • Positive and proactive mindset
  • Confident communicator, both written and verbal
  • Genuine passion for beauty and fashion
  • Attention to detail
  • Stylish, fun, and welcoming personality

    • Where do I sign??

    If you're already imagining your first day (no uniforms required) and this role excites you, click the “apply” button below to start your journey with us!

    Benefits : Competitive

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    Personal Shopper • Leeds, England, United Kingdom