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Sales Associate

LONGCHAMPLONDON, London, United Kingdom

30+ days ago

Job type

Job description

Customer service

Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines ;
Listening to and identifying the customer's needs ;
Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience ;
Developing an effective sales pitch ;
Demonstrating proficiency in complementary and additional sales techniques ;
Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs ;
Sales and promotions preparations.

Clienteling

Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;

Developing and actively monitoring the store's customer portfolio using the CRM resources available.

Organisation of the store

Key holder for opening and closing the store, If applicable and as required;

Opening and closing the checkout, cashing up when necessary;

Ticketing when necessary;

Deliveries and Floor replenishment, when necessary;

Ensuring that the store operates efficiently;

Ensuring that products are displayed in line with the company's image and merchandising standards;

Assisting with annual and rolling stock-takes;

Assisting with stock control and suggesting where restocking may be required.

Sales Associate • LONDON, London, United Kingdom