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Donor Care Advisor

Donor Care Advisor

Human AppealCheadle, England, United Kingdom
16 days ago
Job type
  • Part-time
Job description

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

We are currently looking for outgoing individuals with great communication and people skills to join Human Appeal as Donor Care Advisors, where the successful candidates will provide customer support to Human Appeal’s donors as well as generating vital income for the charity’s projects worldwide!

The Job :

  • Engaging with Human Appeal donors
  • Handling customer inquiries via telephone and email in a warm and courteous manner
  • Maintaining call centre database by entering or updating information accurately
  • Generating funding for Human Appeal through telephone donations
  • Chasing pledges made by our donors during events
  • Generating tickets sales for fundraising events
  • Attending and helping out during Live TV and Radio Appeals
  • Ensuring customer satisfaction levels are met
  • Maximising donor retention

The Hours :

This is a FLEXIBLE, PART-TIME ROLE so would ideally suit University and College students looking to earn and gain experience around their studies!

Shift Patterns available are :

  • 4pm - 8pm weekdays
  • 12pm - 6pm weekends
  • Extra hours available during the week.

    • Please note we are looking for staff who can do a minimum of 3 shifts per week

    We will be interviewing on a rolling basis so for the best chance of success please apply TODAY!

    Click ‘APPLY’ to send through your CV today!

    A Little Bit About Human Appeal…

    We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor! Here’s why :

    What our CEO Says :

    We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity”

    What our Staff Say :

    At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen!”

    Simon, Systems and Reporting Manager

    I have been working at Human Appeal for many years! I believe in the cause we are working for. I believe in the charity sector and I believe in the reward we get for helping our fellow human beings in desperate need”

    Insaf, Finance Lead

    Working as a fundraiser, every day is different. It can be challenging, but when you’re working tirelessly and raising funds to help those in need, it’s an amazing feeling”

    I saw an opportunity to assist in helping people across the world with the excellent work Human Appeal carries out. I enjoy working with so many talented people in a fast-moving environment”

    Our Greatest Achievements Include :

  • Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship programme has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.
  • Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistan’s worst flooding in a decade during its last monsoon season.
  • Protecting the health of mothers and their children in war-torn Syria by running the only free maternity hospital in Idlib, Syria. By offering free medical care to vulnerable mothers and children, our staff at Al Imaan Hospital providing life-saving care to 100,000 patients every year.
  • Quenching the thirst for the 2 million residents of the Gaza Strip by working with UNOCHA to purify Gaza’s water network. And now, our newest project involves building a large-scale desalination plant to provide daily access to clean water for 60,000 people across Gaza.
  • Recovering lost livelihoods for vulnerable farmers in Gaza by planting 80,000 olive trees since 1991. The farming project provides each farmer with 30-40 prime olive trees so they can establish a vibrant, sustainable crop that yields not just food but income for generations.
  • Restoring safe and secure residential spaces in Syria, like the construction of a new town with 1,000 newly constructed homes in Al Zahoor.

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    Care Advisor • Cheadle, England, United Kingdom