Service Coordinator

Job Description

A dynamic opportunity is available for an experienced Work Planner / Scheduler to join a fast-paced and skilled team delivering a wide range of mechanical and electrical engineering services. The successful candidate will play a critical role in supporting the planning and coordination of daily operations, ensuring effective communication between engineers, subcontractors, and clients, and maintaining high service standards across all scheduling activities.

Key Responsibilities :

• Coordinate and schedule daily, emergency, and reactive works by liaising directly with engineers and subcontractors.
• Book repairs and appointments, ensuring the appropriate resource is allocated to each job.
• Monitor multiple work portals throughout the day to prevent missed jobs and ensure adherence to service-level agreements (SLAs).
• Manage and update engineers’ schedules, contributing to accurate final timesheets.
• Prepare, maintain, and distribute operational reports to meet client deadlines.
• Input and manage job data through systems such as Joblogic or Simpro.
• Oversee administrative responsibilities related to company vehicles (e.g. tax, MOT, and servicing).
• Format and issue letters to prompt action or highlight works requiring scheduling.

Ensure smooth communication between office staff and field engine...